Job Summary

Responsible for greeting patrons, delivering consistent customer experiences, and ensuring a safe and comfortable environment for all events

Duties and Responsibilities

This position encompasses a multitude of different roles included (but not limited to):

Ticket Taking

• Greets patrons, receives and process tickets, verify credentials, distribute programs and other giveaways as required.
• Use hand-scanning device to validate barcodes on tickets.
• Monitors patrons arriving to ensure safety and adherence to entrance policies – work with security when present.
• Maintains clear and safe pathways for patrons into and out of the facility.

Parking

• Monitors parking lots/garage and road ways ensuring safe arrival/or departure for patrons to and from the facility.
• Verify credentials for those accessing secure lots
• Provides directions to box office and entrances for arriving patrons.

Ushering

• Greets patrons – assists patrons in to find their seats and ensuring all patrons have appropriate tickets for their seating location.
• Monitors patrons as well as performance for hazards and assist where needed to ensure the safety and comfort of patrons.
• Inspects assigned location for lost and found items and picking up of larger garbage items – cups/bottles, programs, food wrappers.

Other

• Provides directional assistance and guidance to amenities throughout the facility
• Monitors patron conduct and report any unruly behaviour to supervisory staff
• Ensures a safe environment throughout the facility, monitor emergency exits.
• Assists guests with special requirements
• Performs crowd control management functions
• Reports unsafe conditions or situations to supervisory staff
• Ensures patron compliance with facility policies
• Use of two-way handheld radio to communicate with staff
• Provides assistance in emergency situations such as patron health issues, safety hazards, or evacuations.
• Enforces Front of House standard operating procedures including, but not limited to latecomer entry, food & beverage, recording video, and camera prohibition.
• Reads, understands and abides by the City’s Divisional Standards, Corporate Policies and Procedures.
• Essential duties of this position includes standing for extended periods of time, walking, bending, climbing stairs and lifting.
• Work environment can include being outdoors, in a parking garage, in a low lite and/or high noise location.
• Performs other related duties as required.

Skills and Qualifications

• Hold a valid Emergency First Aid Certificate / CPR”B” certification,
• Smart Serve Certification is highly recommended.
• Demonstrate excellent customer service and communication skills in a fast-paced, high pressure environment
• Able to work independently as well as with a team
• Familiarity with the City of Mississauga and tourist attractions considered an asset.
• Must be able to work flexible/late hours, including weeknights, weekends and holidays.
• Employment offer is conditional upon receipt of a Criminal Records Search, Vulnerable Sector Screening, which is acceptable to the City of Mississauga