Usher

Req ID: 17563
Vacancy Type: Part-Time 
Number of Positions: 50  
Closing Date: 11/15/2021

Position Start Date: January 2022

Job Summary

Responsible for greeting patrons, delivering consistent customer experiences, and ensuring a safe and comfortable environment for all events

Duties and Responsibilities

This position encompasses a multitude of different roles included (but not limited to):

Ticket Taking

• Greets patrons, receives and process tickets, verify credentials, distribute programs and other giveaways as required.
• Use hand-scanning device to validate barcodes on tickets.
• Monitors patrons arriving to ensure safety and adherence to entrance policies – work with security when present.
• Maintains clear and safe pathways for patrons into and out of the facility.

Parking

• Monitors parking lots/garage and road ways ensuring safe arrival/or departure for patrons to and from the facility.
• Verify credentials for those accessing secure lots
• Provides directions to box office and entrances for arriving patrons.

Ushering

• Greets patrons – assists patrons in to find their seats and ensuring all patrons have appropriate tickets for their seating location.
• Monitors patrons as well as performance for hazards and assist where needed to ensure the safety and comfort of patrons.
• Inspects assigned location for lost and found items and picking up of larger garbage items – cups/bottles, programs, food wrappers.

Other

• Provides directional assistance and guidance to amenities throughout the facility
• Monitors patron conduct and report any unruly behaviour to supervisory staff 
• Ensures a safe environment throughout the facility, monitor emergency exits.
• Assists guests with special requirements
• Performs crowd control management functions
• Reports unsafe conditions or situations to supervisory staff
• Ensures patron compliance with facility policies
• Use of two-way handheld radio to communicate with staff
• Provides assistance in emergency situations such as patron health issues, safety hazards, or evacuations.
• Enforces Front of House standard operating procedures including, but not limited to latecomer entry, food & beverage, recording video, and camera prohibition.
• Reads, understands and abides by the City’s Divisional Standards, Corporate Policies and Procedures.
• Essential duties of this position includes standing for extended periods of time, walking, bending, climbing stairs and lifting.
• Work environment can include being outdoors, in a parking garage, in a low lite and/or high noise location.  
• Performs other related duties as required.
   

Skills and Qualifications

• Hold a valid Emergency First Aid Certificate / CPR”B” certification,
• Smart Serve Certification is highly recommended. 
• Demonstrate excellent customer service and communication skills in a fast-paced, high pressure environment
• Able to work independently as well as with a team
• Familiarity with the City of Mississauga and tourist attractions considered an asset. 
• Must be able to work flexible/late hours, including weeknights, weekends and holidays.
• Employment offer is conditional upon receipt of a Criminal Records Search, Vulnerable Sector Screening, which is acceptable to the City of Mississauga
   

Hourly Rate/Salary: $15.27-$16.98 
Hours of Work: up to 20 hours 
Work Location: Paramount Fine Foods Centre and Living Arts Centre
Department/Division/Section:  CMS/Community Services Dept , CMS/Recreation Division , Sport & Community Development 
Non-Union/Union: Non Union 

A Criminal Record Search will be required of the successful candidate, their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.     

Apply now